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Customer Experience Software

THE LEADER IN SMS SURVEY SOFTWARE AND TOOLS

Conduct comprehensive research with real time data collection, automated survey data and precise analytics by deploying surveys through SMS.

Join over 10 million users

Create, Send and Analyze SMS Survey

Intelligent survey creation

Choose from over 80+ standard, ready to use and advanced question types with 300+ sample survey templates to collect valuable data and information at the click of a button. Leverage the highly effective technology to deploy survey using our advanced SMS survey software and tool. Do more with your phone, create surveys on the go!

Real-time survey data collection

You can now power your research using our automated survey distribution and collect real-time responses through SMS. Collect effective and reliable survey data and provide the respondents with a unique experience that will help respondents save their time and experience the ease of responding to the survey anytime, anywhere.

Analyze survey results

These survey tools help you get real-time insights and easy to analyze data under a single platform using advanced analytics such as Conjoint Analysis, TURF analysis, GAP analysis, Trend analysis and much more. You can also download the data in the form of advanced report in Excel, SPSS, txt and PDF format. Do more with your survey data and make informed decisions.

Test the QuestionPro Online Survey experience

20%

Did you look at these?

30%

Please drag and rank (1st through 5th) the following features:

  • Camera
    1
  • Build Quality
    2
  • Screen Size
    3
  • Processor Power
    4
  • Multi-Tasking
    5
50%

How satisfied are you with the following:

70%

What do you think of your smartphone's:

Color

Size

Attention to Detail

90%

How likely would you be to recommend our products to a friend or colleague?

«Very Unlikely

Very Likely»

0 1 2 3 4 5 6 7 8 9 10

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SMS Survey Software Features

300+ Free SMS Survey Template

Choose from a wide range of ready-made survey templates available in our survey library and reduce the time spent to create a survey from scratch. These survey templates are created by subject matter experts and are continuously updated to meet the industry standards, keeping in mind the constant changes in the dynamics of the market. Use these surveys and send an SMS with the survey link for easy access to the respondents.

Dashboard and Reporting

A custom dashboard is a visual response to the surveys that you have created and deployed. An advanced dashboard gives the facility to quickly filter survey responses on the basis of a number of attributes. Once you customize the attributes and select the ones you want to display, you can omit the rest. Reporting is an integral part of the mobile survey software dashboard. QuestionPro’s SMS survey software offers advanced reporting: real-time survey reports, GAP analysis, Trend Analysis, Turf analysis to name a few. You can also download your report in Excel, Powerpoint, CSV Raw Data, and PDF formats.

Advanced Survey Logic and Branching

Create surveys that are respondent-centric, easy to use and understand, with logic and branching to remove survey fatigue or survey drop-outs. Use advanced logic like skip logic, text piping, survey looping and much more with the community survey software and tool.

SMS Credits and Invitation

Like any SMS, standard text messaging rates do apply. QuestionPro’s SMS survey software platform offers a SMS credit option to cover any charges along the way. The charges vary on the location of the user. SMS invitations are available for customers with enterprise licence. An SMS survey invite is a seamless way of sending an invite to the respondent in order to better collect their feedback.

2 Factor Authentication

Two factor authentication is a security feature to make sure the appropriate respondent is receiving and completing the survey. No more questioning, if your respondents say who they are. Once the respondents signs up and shares their phone number they receive an SMS with a unique code. After inputting this code, their number is linked and verified.

24*7 Global Support

QuestionPro offers live customer support 24*7, 365 days a year globally. You can reach our customer support representative at any time and from any place on the globe. We strive for customer excellence and vouch for our support system. Customer service is of primary importance to us and we assure our customer get immediate responses to any of their queries.

Software Data Security

Software data security is the highest priority for QuestionPro ‘s software tools. QuestionPro is SSAE 16 (SOC 2) compliant, EU and Swiss Safe Harbor certified and fully GDPR compliant. QuestionPro offers researchers to enable and disable survey data collection, create password protected surveys and much more.

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Research Sample

Don’t worry about researching for samples for your survey. You can use QuestionPro’s global sample of over 22 million highly qualified respondents profile based on extensive demographic parameters to suit your target audience. QuestionPro also offers complete field management, panel balancing and more.

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Software Integration

Seamlessly integrate your software obtained data with your existing platforms with a host of powerful CRM integrations tools such as Salesforce, Microsoft Dynamics, Tableau, Caspino, Google Sheets, HubSpot and many more using a host of powerful integrations which use webhooks and API’s to maintain consistency and coherent back end data integration.

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Professional Services

QuestionPro’s SMS survey software provides with custom solutions and professional services such as survey development, custom development, customized branding of surveys, translations and more. With QuestionPro you can do a lot more with your survey. Customize your survey and create a better brand experience.

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